Heuristic evaluation for e-Government websites in Saudi Arabia
نویسندگان
چکیده
This paper reports on an evaluation of two e-Government websites in Saudi Arabia. The aim of the research was to adapt a heuristic evaluation approach that would explain usability problems found on Saudi e-Government websites. The work defines an evaluative approach that offers a detailed view of web design on e-Government websites. The evaluation of the two websites gave a mixed picture with both sites meeting some of the heuristics to a greater or lesser extent. These results will facilitate the improvement of the websites allowing such websites to be more effective in the way they deliver information, and identified the current usability problems found in e-Government websites in Saudi Arabia.
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